Help / Contact Us

 

 

If you require any further information on any of our products or services please do not hesitate to get in touch...

 

Email - Chris@ShoeDoctorPoole.co.uk

 

Phone - 01202 668279

 

Mail - 20 Wimborne Road

                 Poole

               Dorset

             BH15 2BU

 

You may also place an order over the telephone.

 

 

Frequently asked questions;

 

How quickly will my items be dispatched?

Usually all items ordered before 1pm are dispatched that day if the item is in stock. If the item is for some reason out of stock it will be dispatched within 7 days unless we contact you to tell you otherwise. We are a small independant shop and offer no guarantees other than we will keep you in touch with what's going on with your order. If in doubt give us a ring and we can confirm your items are in stock and when they will be dispatched.

 

Will the shoe dye be the colour it says it will be?

We have tried and tested all the products we sell and only stock items that we are happy with. There a couple of things worth remembering when purchasing shoe dye though; the colour and surface the you are dying can make a difference with certain dyes, and the settings on your monitor will make the colour charts on our site look different on every monitor. If you are in any doubt we can send you a colour chart for most of our products.

 

Can I return a dye if it is the wrong colour?

If on receiving you dye you realise it is not the colour you require send it back to us and if the dye reaches us un-opened and in a condition in which it can be resold we will happily exchange it for another. You will however have to pay P&P for a new dye to be sent to you.

 

The dye in the bottle is a different colour to the colour on the packet, which is the correct colour?

This is particularly aimed at the Tarrago range of over 70 colours. The colour on the lid of the box is the colour that the dye will turn out once applied to your shoes. It can sometime vary slightly in colour in the bottle.

 

Are my details safe with you and do you share them with any 3rd parties?

We use encrypted sofeware that makes your card details as safe as possible when ordering online.

We do not pass any details on to anyone else, but will very occasionaly send out a promotional email to our previous customers. To stop this simply reply with 'unsubcribe' to the first email you receive.